Empowering People, Developing Leaders 023 966 967 / 015 728 123/ 011 888 711


Sep 07 - 08, 2019

We continually make decisions and solve problems. We start making decisions before we even get out of bed beginning with for example, shall I get up now or not? Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. In fact you may even know someone who has a hard time making decisions around even their routine activities for example, even something as simple as what to eat, only exasperated by the anxiety experienced when making major decisions at work.



By the end of this course, the participants will be able to understand:

  • Understand the benefits of systematic problem solving and decision making tools
  • Identify the nature of a problem and potential root causes
  • Analyze problems from different angles
  • Analyze potential root causes and solutions
  • Filter, merge and prioritize potential solutions
  • Use creative thinking to develop alternatives
  • Develop and sell potential solutions to influence decision

Module 1: 

Understanding Problem Solving Essentials - Steps in Problem Solving

Module 2: 

Techniques for Problem Anaylsis

  • Problem Solving Skills and Qualities

  • Classification and Nature of Problem

  • Common Pitfalls to Problem Solving

  • 5W + 1H Techniques
  • Pare to Analysis Technique
  • Brainstorming Techniques
  • Cause and Effect Diagram Technique

Module 3:

Techniques for Generating Solutions

Module 4:

Decision Making Skills and Techniques

  • Creative Thinking
  • Mind-Map Techniques
  • Why we make Bad Decision?
  • Selection Criteria for Making Decision
  • Grid Analysis for Decision Making

Module 5:

Implementing and Reviewing the Decision

Who Should Attend?
  • Developing action plans
  •  Reviewing the results
This essential training is specially designed for directors, middle managers, line supervisors, co-ordinators, team leader and staff who are working within a challenging environment.
  • Date:         07th -08th Sep , 2019
  • Time:         8:00am- 12pm /1:00pm-5pm 
  • Fee:           $190 (VAT= 0%)
  • Early Bird:  $160
  • The Fee Includes: Refreshment, Materials and Certificate of Completion


Our Trainer

Mr. Phann Sopheara

Chief Human Resource Officer of Westline Educationa Group Co.,Ltd

He has earned his executive leadership from Cornell University, USA, in addition to his Master of Business Administration from Western University. For more than 10 years, he has worked in management positions that allow him to work in various functions including recruitment and selection, training and developing staff, performance management, coaching and counseling at both national and international corporations.

Mr. Phann Sopheara was the manager/HR business partner of NagaWorld, where there are more than 5000 employees. Currently, Mr. Sopheara is a Director of Human Resources at Raffles Hotel Le Royal, Phnom Penh.
For this 10 years of experience, Mr. Sopheara thas always been a key person in problem analysis and decisions making which contribute to organization development.

                                                                            Register Now

General Note: 

  • All our courses can be facilitated as Customized In-House Training course.
  • Course duration is flexible and the contents can be modified to fit any number of days.
  • The course fee includes facilitation, training materials, 2coffee breaks, and a Certificate of  successful completion of Training.
  • FREE Consultation and Coaching provided during and after the course.

Other Available Training Courses

Contact:       023 966 967 (Office)
                    015 728 123 (Smart)
                    092 888 411/ 092 888 533/ 011 888 522 (Cellcard)
Address:    #9A, St 370,Sangkat Boeng Kengkang I, Khan Chomkarmorn, Phnom Penh .
Facebook:  @edicambodia
Email:         publictraining@edi-cambodia.org

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