Empowering People, Developing Leaders 855 (23) 966 967 / (15) 728 123/ (15) 729 123

PROBLEM SOLVING AND DECISION MAKING SKILLS

5 - 6 Aug 2017

We continually make decisions and solve problems. We start making decisions before we even get out of bed beginning with for example, shall I get up now or not? Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. In fact you may even know someone who has a hard time making decisions around even their routine activities for example, even something as simple as what to eat, only exasperated by the anxiety experienced when making major decisions at work.


COURSE OBJECTIVES

  • Understand the benefits of systematic problem solving and decision making tools
  • Identify the nature of a problem and potential root causes
  • Analyze problems from different angles
  • Analyze potential root causes and solutions
  • Filter, merge and prioritize potential solutions
  • Use creative thinking to develop alternatives
  • Develop and sell potential solutions to influence decision

COURSE CONTENTS
Module 1: Understand what problem is and the nature of a problem
Module 2: 6 steps of problem solving process
Module 3: Identify the problem
Module 4: Analyzing the problem
Module 5: Generating the solution/alternative
Module 6: Determine the solution (Decision Making)
Module 7: Implementing the decision
Module 8: Review the result


TRAINER PROFILE

Our Trainer

Mr. Phann Sopheara

Director of Human Resources at Raffles Hotel Le Royal 

He has 10-year experience of training in a management position, where he has to responsible for various functions that meet the selection criteria including consulting, coaching, recruitment, training, staff compensation and benefit, and labor office relation at Sofitel, Raffles & Naga World. Sopheara has also worked to create the Training Policy and Procedure (P&P) and revise the internal rules for Group Human Resources Department. He has also worked to put together annual training plans and various programs to address to staff members’ concerns as far as possible. In addition to this, he has communicated the new performance management system to staff at executive and supervisor level. Sopheara has also worked to ensure that HR practices in the various departments are in compliance with Corporate HR guidelines and Cambodian Labor Law. He has managed and coordinated the training courses and workshops for all staff. On top of that, he did engage external trainers or merely obtain their professionals’ opinions and tips so that he could keep up with developments in training styles, techniques and resources to ensure appropriate and effective delivery.

WHO SHOULD ATTEND?
This essential training is specially designed for Project-Program Manager, Assistant Manager, Human Resource Officer/Manager and all staff working within a challenging environment.

 

LOCATION &FEE 

  • Venue: EDI Training Room, Phnom Penh
  • Fee: USD160 (VAT = 0% ) 
  • The Fee Includes: Refreshment, Materials and Certificate of Completion

How to register

Enroll in the course  (page will open in new window)

General Note: 

  • All our courses can be facilitated as Customized In-House Training course.
  • Course duration is flexible and the contents can be modified to fit any number of days.
  • The course fee includes facilitation, training materials, 2coffee breaks, buffet lunch and a Certificate of  successful completion of Training.
  • FREE Consultation and Coaching provided during and after the course.

Other Available Training Courses

Sign Up Here to recieve upcoming training courses from Us! 

 

Educational Development Institute (EDI)

 #22, St. 51┴154, PhsarThmei III, Daun Penh, Phnom Penh.
Tel: 015 728 123, 096 555 99 88, 089 65 98 96
Email:  training@edi-cambodia.org

Download PDF




WEG TOR For Developing Standard Operation Procedure (SOP) and School Management Handbook (SMH)

Download


Upcoming Courses

Subscribe EDI

Subscribe your email here to receive free newsletter Or read Here

Find us on Facebook