December 22 - 23, 2018
The overarching aim of this training program is to offer a great opportunity for participants to develop skills in better managing and resolving conflict. Everyone experiences conflict whether it is at work or in personal interactions. Conflict is inevitable; therefore it is imperative that participants are well equipped to deal with conflict appropriately. Conflict resolution skills are not traditionally taught in school; hence, participants learned conflict resolution skills through trial and error. This program gives participants a formal opportunity to develop conflict resolution skills and enable them to effectively utilize the skills learned in professional and personal relationships.
The certificate course in Conflict Management and Resolutions spent approximately 16 hours, OR is offered a 2-day period. The course is based on a participatory, active learning approach, group discussions. An Action Guide for Conflict Management and Resolutions, by Mr. Phann Sopheara, a Director of Human Resources at Raffles Hotel Le Royal. Participants will receive a Certificate of Participation upon successful completion of the course. The maximum number of participants is 20.
How you will benefit
Upon the completion of this two-day training, participants are expected to benefit:
- Have knowledge on key basics of conflicts
- Be able to identify key conflict styles
- Develop key listening skills
- Learn how to use different types of questions for different scenarios
- Learn how to apply key principles of consultation in resolving conflicts
- Be able to generate different options
- Learn how to arrive at a win-win decision
What you will cover:
Module 1: Origin and nature of conflict
Module 2: Potential sources and causes of conflict in the workplace
Module 3: Understanding and responding to personality styles
Module 4: Good and bad conflict
Module 5: Responses and behaviors appropriate to confronting conflict
Module 6: Mediating and conciliating
Module 7: Facilitating resolution of conflict between others
Module 8: Systems and structures for dealing with conflict
Who should attend
This essential training is aimed at management of conflict in the workplace is probably one of the biggest challenges that we face in today's working environment. Therefore, we need to understand that conflict is a normal part of life, it is beneficial and it is inevitable. It is how we actually manage it that is the difficult part.
Mr. Phann Sopheara
Director of Human Resources at Raffles Hotel Le Royal
He has 10-year experience of training in a management position, where he has to responsible for various functions that meet the selection criteria including consulting, coaching, recruitment, training, staff compensation and benefit, and labor office relation at Sofitel, Raffles & Naga World. Sopheara has also worked to create the Training Policy and Procedure (P&P) and revise the internal rules for Group Human Resources Department. He has also worked to put together annual training plans and various programs to address to staff members’ concerns as far as possible. In addition to this, he has communicated the new performance management system to staff at executive and supervisor level. Sopheara has also worked to ensure that HR practices in the various departments are in compliance with Corporate HR guidelines and Cambodian Labor Law. He has managed and coordinated the training courses and workshops for all staff. On top of that, he did engage external trainers or merely obtain their professionals’ opinions and tips so that he could keep up with developments in training styles, techniques and resources to ensure appropriate and effective delivery.
Location & Fee
Venue: EDI Training Room
Fee: USD 190 (VAT = 0% for training or education)
Early Bird: USD 160 (Before the training start 7 days)
The Fee Includes: Refreshment, Materials and Certificate of Participation
All our courses can be facilitated as Customized In-House Training course.
Course duration is flexible and the contents can be modified to fit any number of days.
The course fee includes facilitation, training materials, 2coffee breaks, and a Certificate of successful completion of Training.
FREE Consultation and Coaching provided during and after the course.
Other Available Training Courses
Contact: 023 966 967 (Office)
015 728 123 (Smart)
092 888 411/ 092 888 533/ 011 888 522 (Cellcard)
Address: #22, St. 51┴154, PhsarThmei III, Daun Penh, PP.
Facebook: @edicambodia (Page name: EDI Professional Training)