Empowering People, Developing Leaders 855 (23) 966 967 / (15) 728 123/ (15) 729 123

SALES AND CUSTOMER SERVICE EXCELLENCE

Oct 14 - 15, 2017

Why do customers take their business elsewhere? Some move away. Some change because they are not satisfied with the product. Most of the time, these customers don’t even complain. They just don’t come back. Providing consistently high-quality service puts you and your company on the fast track to success in today’s competitive business world – whether you’re meeting with customers face-to-face, talking with them on the telephone, chatting with them on E-communication, or working behind the scenes. If you don’t provide excellent customer service, your competitors will.

How you will benefit:   

By the end of this course, the participants will be able to understand:

  • Handle complaints so that customers are satisfied.
  • Deliver excellent customer service via face-to-face, on the telephone, E-Customer, and self-service so that customers have a positive perception about your organization
  • Handle the difficult customers so that customers are willing to work with the company and people who they are dealing with
Course Details Who Should Attend?
  • Duration:  02 Days
  • Date:         Aug 19-20, 2017
  • Time:        8:00am- 12pm /1:00pm-5pm
  • Language: Khmer&English 
  • Venue:      Sunway Hotel, Phnom Penh
  • Fee:            USD 230 (VAT = 0%)
  • Early Bird: USD 190 (Register before 7 days) 
  • The Fee Includes: Lunch, Refreshment, Materials and Certificate of Completion  

 

This essential training is specially designed for customer service representatives, technical and support personnel, field service representatives, small business owners—as well as managers who want customer service training in order to reinforce their skills and train their staff.  

Course Contents

 

Module 1: Taking your first steps: The basic of customer service Module 2: Effective Communication with Customer 
  • Building the positive first impressions
  • Counting the right courtesy and attitude
  • Saying what you mean and meaning what you say
  • Asking the correct questions and answering the right question
  • Reaction when customer 
Module 3:  Building the long-term relationships  Module 4: Technique for Delivering Excellent Customer Service
  • Interacting positively with customers
  • Making the customer feel valued
  • Maintaining ongoing relationships
  • Face to face contact
  • Telephone contact
  • E-customer contact
  • Self-service contact 
Module 5:  Understanding sales process  Module 6: Five Keys to successful Sales Strategies
  • Product Knowledge
  • Prospecting
  • The Approach
  • The Needs Assessment
  • The Presentation
  • The Close
  • Follow-up
  • Define your target market
  • Determine your outreach
  • Know your questions
  • Deliver and build
  • Monitor: How did it go? What worked? What didn’t work?

TRAINER PROFILE

Mr. Lem Chansamrach is now the Executive Manager of Cambodia Investor Club where he manages the investment portfolio and involves in providing the capacity building and supporting the access to finance to Cambodian SMEs in order to contribute to the economic development growth. He is strongly in communication skills which he currently manages the expectation of 200 people in his business networks. Samrach has been managing and coordinating a social investment fund from Japan in Cambodia. Prior to that, he holds Master’s degree in SME Management and International business from University Lyon 2, France. He took part in training program at ACLEDA Bank Lao Ltd., where he engaged in long-term customer relationship planning. His experience also includes teaching management and finance at IIC University of Technology and Royal University of Law and Economics in Cambodia, and internship as Data Analyst for Economic and Firm Research Center in France. 

Enroll in the course (page will open in new window)

Other Available Training Courses 

Contact us

  • 015 728 123  (Smart) / 023 966 967 
  • 089 65 98 96 (Cellcard) / 071 345 555 4 (Metfone) 
  • Email: training@edi-cambodia.org
  • Facebook: Professional Training
  • Address: #22, St. 51┴154, SangkatPhsarThmei III, Khan Daun Penh, Phnom Penh. 

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