Why do customers take their business elsewhere? Some move away. Some change because they are not satisfied with the product. Most of the time, these customers don’t even complain. They just don’t come back. Providing consistently high-quality service puts you and your company on the fast track to success in today’s competitive business world – whether you’re meeting with customers face-to-face, talking with them on the telephone, chatting with them on E-communication, or working behind the scenes. If you don’t provide excellent customer service, your competitors will.
Course Structure:
The certificate course in Entrepreneurship and Innovation spent approximately 8 hours OR is offered a 1-day period. The course is based on a participatory, active learning approach, group discussions. An Action Guide for Entrepreneurship and Innovation, by Oknha. Pech Bolen. Participants will receive a Certificate of Participation upon successful completion of the course. The maximum number of participants is 20.
