Entrepreneurship and Innovation

Why do customers take their business elsewhere? Some move away. Some change because they are not satisfied with the product. Most of the time, these customers don’t even complain. They just don’t come back. Providing consistently high-quality service puts you and your company on the fast track to success in today’s competitive business world – whether you’re meeting with customers face-to-face, talking with them on the telephone, chatting with them on E-communication, or working behind the scenes. If you don’t provide excellent customer service, your competitors will.

Course Structure:

The certificate course in Entrepreneurship and Innovation spent approximately 16 hours OR is offered a 2-day period. The course is based on a participatory, active learning approach, group discussions. An Action Guide for Entrepreneurship and Innovation, by Mr. Lem Chansamrach. Participants will receive a Certificate of Participation upon successful completion of the course. The maximum number of participants is 20.

  • Entrepreneurship Framework
  • Lean Entrepreneur & Innovation    
  • Disciplined Entrepreneur
  • Business Model Canvas
  • Investor Pitching

Pech Bolen

Founder & Chairman & CEO of WEG Co.,Ltd

Mr. Pech Bolen has had 20 years’ experience.

  • Chairman and CEO of the Westline Education Group
  • Other Businesses: ECOINN Group,
  • Asia House Aides & 5ENG PR & Media
  • Board Member of Young Entrepreneurs Association of Cambodia
  • Board Member of Cambodian Investors’ Club
  • 2016 National President, JCI Cambodia
  • BNI Mentor Coordinator, CEO Chapter
  • Winning ASEAN-CHINA Young Entrepreneurs Award 2011, Vietnam
  • Overseas SME One Asia Award 2012, Singapore
  •  
Education: Bachelor of Education and Journalism,
MBA (HR) & EMBA

Mr. Pech Bolen has impressive experience in human resource management. He started his management career at a very young age as a branch manager. From 1997 to 2008, Mr. Bolene managed more than 1,000 employees for one of the biggest educational institutes at that time. Now Mr. Bolen is a very successful entrepreneur, investor, and Chief Executive Officer. He’s currently the chairman and CEO of Westline Education Group, and an investor in Education, Media, Training and Research companies. He’s also a Board member of the Young Entrepreneurs Association of Cambodia.

He was awarded as an outstanding ASEAN-CHINA young entrepreneur 2011 and recently he was appointed as local president of JCI Cambodia, Phnom Penh Chapter.

Mr. Bolen has great team-building and motivational skills and an expert in staff capacity building. Both his management team and employees at WEG and other organizations where he leads are committed; self-managed and motivated to do their assignments.

Mr. Bolen has worked in the fields of management, organizational development, and human resource management for more than15 years. His areas of expertise are in strategic management, Supervisory Skills, motivation, organizational development, leading with emotional intelligence and leadership. He holds a bachelor's degree in Education, a Master's degree in Human Resource Management, and EMBA from the UK.

By the end of this course, the participants will be able to understand:
  •  Handle complaints so that customers are satisfied.
  •  Deliver excellent customer service via face-to-face, on the telephone, E-Customer, 
       and self-service so that customers have a positive perception of your organization
   •  Handle the difficult customers so that customers are willing to work with the 
       company and people who they are dealing with

The course is designed for directors, managers, all levels of managers and who work related to managing Business or Business owners for SMEs.

Course Detail

  • Trainer :Pech Bolen
  • Class Start :13 Mar 2021
  • Class End :14 Mar 2021
  • Seat Availble :25 Seats
  • Time : 08:00 - 05:00
  • Fee :190 $
  • Early Bird : 160 $
  • venue :EDI Training Center