Customer Service is not a technique; it is a mindset. It is a customer-focused corporate mindset and culture that inspires teams to keep creating and delivering extraordinary customer value and thus helps schools acquire new customers, provide superior customer satisfaction, and build customer loyalty.
The certificate course in School Customer Service spent approximately 16 hours OR is offered a 2-day period. The course is based on a participatory, active learning approach, group discussions. An Action Guide for School Customer Service Skills, by Mr. Vong Bunvisal. Participants will receive a Certificate of Participation upon successful completion of the course. The maximum number of participants is 20.