Conflict Management and Resolutions

The overarching aim of this training program is to offer a great opportunity for participants to develop skills in better managing and resolving conflict. Everyone experiences conflict whether it is at work or in personal interactions. Conflict is inevitable; therefore it is imperative that participants are well equipped to deal with conflict appropriately. Conflict resolution skills are not traditionally taught in school; hence, participants learned conflict resolution skills through trial and error. This program gives participants a formal opportunity to develop conflict resolution skills and enable them to effectively utilize the skills learned in professional and personal relationships.

Course structure

The certificate course in Conflict Management and Resolutions spent approximately 16 hours OR is offered a 2-day period. The course is based on a participatory, active learning approach, group discussions. An Action Guide for Conflict Management and Resolutions, by Mr. Phann Sopheara, Chief Human Resource Officer of Westline Education Group Co., Ltd.  Participants will receive a Certificate of Participation upon successful completion of the course. The maximum number of participants is 20. 

Origin and nature of conflict

Potential sources and causes of conflict in the workplace

Understanding and responding to personality styles  

Good and bad conflict

Responses and behaviors appropriate to confronting conflict  

Mediating and conciliating

Facilitating the resolution of the conflict between others

Systems and structures for dealing with conflict

Chhuon Serey Vichet

Managing Director M Architect & Construction Co., Ltd

Mr. Chhuon Serey Vichet is a very successful professional in more than 15 years’ experience in Management with so many international and local companies such as Toyota, Unilever, Coca-Cola, and ‘viral’ premium water -  Each of them is the leader in their business industries and today is serving for Big Cola, Izzi milk, C2 green tea, and Red Dragon energy drink. 
Mr. Vichet is a performance and Values-based driver. He played a very vital role in his tenure at top management in Sales, Marketing, and Human Resources; and everywhere he had been, we can see his record tracked remarkably. Followings are his achievement in the last 5 years:

  • Bring Big Cola to #2 in Cambodia
  • Drive ‘Vital’ premium water as #1 in Sales Volume in Nov 2010 by spending time only 1 year in the market.
  • Grew Glass Bottle business of Caca-Cola to more than 20% in 2008
  • Capacity and capability built toward succession Planning Strategy for Sales & Human Resources department Led ‘HR Best Practice’ in the Group Human Resources 2007 of Coca-Cola Sabco in top 3
  • Successfully migrated HR management system from ERP to SAP 2007

Upon the completion of this two-day training, participants are expected to benefit:

  • Have knowledge on key basics of conflicts
  • Be able to identify key conflict style
  • Develop key listening skills
  • Learn how to use different types of questions for different scenarios
  • Learn how to apply key principles of consultation in resolving conflicts
  • Be able to generate different options
  • Learn how to arrive at a win-win decision

This essential training is aimed at the management of conflict in the workplace is probably one of the biggest challenges that we face in today's working environment. Therefore, we need to understand that conflict is a normal part of life, it is beneficial and it is inevitable. It is how we actually manage it that is the difficult part.

Course Detail

  • Trainer :Chhuon Serey Vichet
  • Class Start :30 May 2020
  • Class End :31 May 2020
  • Seat Availble :20 Seats
  • Time : 08:00 - 05:00
  • Fee :190 $
  • Early Bird : 160 $
  • venue :EDI Training Room