The overarching aim of this training program is to offer a great opportunity for participants to develop skills in better managing and resolving conflict. Everyone experiences conflict whether it is at work or in personal interactions. Conflict is inevitable; therefore it is imperative that participants are well equipped to deal with conflict appropriately. Conflict resolution skills are not traditionally taught in school; hence, participants learned conflict resolution skills through trial and error. This program gives participants a formal opportunity to develop conflict resolution skills and enable them to effectively utilize the skills learned in professional and personal relationships.
The certificate course in Conflict Management and Resolutions spent approximately 16 hours OR is offered a 2-day period. The course is based on a participatory, active learning approach, group discussions. An Action Guide for Conflict Management and Resolutions, by Mr. Phann Sopheara, Chief Human Resource Officer of Westline Education Group Co., Ltd. Participants will receive a Certificate of Participation upon successful completion of the course. The maximum number of participants is 20.
Origin and nature of conflict
Potential sources and causes of conflict in the workplace
Understanding and responding to personality styles
Good and bad conflict
Responses and behaviors appropriate to confronting conflict
Mediating and conciliating
Facilitating the resolution of the conflict between others
Systems and structures for dealing with conflict