Customer Service Excellence
Providing excellent customer care means going the extra mile in making sure a customer is happy and satisfied with a company’s products or services. It also involves providing service to a customer in a timely, pleasant manner. In order to provide excellent customer care, one needs superb communication and problem resolution skills. Effective customer care is the process of delivering high quality service to internal and external customers. Effective customer care results in high levels of customer satisfaction leading to long-term ‘buying’ relationships between companies and customers.
- Who are your customers?
- Who is responsible for customer care?
- Understanding of external customer needs
- Understanding of internal customer needs
- Setting goals and standards of performance
- Delivering customer care
- Developing communication skills
- Complaints, problem solving and quality improvement
- First impressions matter
- Identify customers’ needs
- Make each customer feel valued
- Maintain ongoing relationships
Business Development Director of the Westline Education Group
Mr. Vong Bunvisal has 15 years of experience in the education industry. He began his career as school management in 2003 and he was promoted to be a sales and marketing manager from 2006-2010 to lead sales and marketing activities for more than 60 branches which belong to one of the biggest private educational institutes.
From 2011 to present, Mr. Visal is serving as the Business Development Director of Westline Education Group Co., Ltd., responsible for sales and marketing, business development, local and international cooperation, and educational partnership, promoting educational programs to local and international organizations.
Mr. Visal has a strong sales and marketing background and is experienced in assisting the corporation with strategic sales and marketing planning, customer service development and business analysis.
Upon the completion of this two-day training, participants are expected to benefit:
• Know difference between good and excellent customer service
• Be champions for positive atitude
• All stars in your ability to use positive language
• Have identified ways to improve communication in your workplace
• Engage in empathetic listening
• Accurately identify customer needs by effectively questioning
• Know techniques for dealing with challenging customers
• Know techniques for solving customer problems
• Define what it means to take ownership
• Have a personal plan of action for implementing your new skills back at work.
This essential training is specially designed for customer service representatives, technical and support personnel, field service representatives, small business owners-as well as managers who want customer service training in order to reinforce their skills and train their staff.
Course Detail
- Trainer :Vong Bunvisal
- Class Start :21 Sep 2024
- Class End :22 Sep 2024
- Seat Availble :25 seats
- Time : 08:00 - 17:00
- Fee :290$
- Early Bird : 230$
- venue :Hotel
