Conflict Management and Resolution
The overarching aim of this training program is to offer a great opportunity for participants to develop skills in better managing and resolving conflict. Everyone experiences conflict whether it is at work or in personal interactions. Conflict is inevitable; therefore it is imperative that participants are well equipped to deal with conflict appropriately. Conflict resolution skills are not traditionally taught in school; hence, participants learned conflict resolution skills through trial and error. This program gives participants a formal opportunity to develop conflict resolution skills and enable them to effectively utilize the skills learned in professional and personal relationships.
Course structure
This certificate course in Conflict Management and Resolution is offered in approximately 16 hours OR 2-days period. The course is based on a participatory, active learning approach and group discussions. Participants will receive a Certificate of Participation upon successful completion of the course.
- How conflict can impact individuals and groups
- Common causes of conflict; miscommunication, misunderstandings, competition
- Recognizing your own triggers and biases
- Identifying early warning signs of conflict
- Analyze the potential benefits and drawbacks of conflict
- Explore how conflict can affect people's emotions & behaviors
- Active Listening
- Assertive Communication
- De-escalation Strategies
- Mediating and Conciliating as “Alternative Dispute Resolution (ADR)” techniques
- Communication Skills for Conflict Resolution
- Strategies for Finding Common Ground
- Formal System; HR, Grievance procedures, etc.
- Informal System; training, meditation, etc.
- Choosing the Right System
Chairman & CEO Borey Ratanak Sambath Kamrieng, Battambang
Mr. Chhuon Serey Vichet is a very successful professional in more than 15 years’ experience in Management with so many international and local companies such as Toyota, Unilever, Coca-Cola, and ‘viral’ premium water - Each of them is the leader in their business industries and today is serving for Big Cola, Izzi milk, C2 green tea, and Red Dragon energy drink.
Mr. Vichet is a performance and Values-based driver. He played a very vital role in his tenure at top management in Sales, Marketing, and Human Resources; and everywhere he had been, we can see his record tracked remarkably. Followings are his achievement in the last 5 years:
- Bring Big Cola to #2 in Cambodia
- Drive ‘Vital’ premium water as #1 in Sales Volume in Nov 2010 by spending time only 1 year in the market.
- Grew Glass Bottle business of Caca-Cola to more than 20% in 2008
- Capacity and capability built toward succession Planning Strategy for Sales & Human Resources department Led ‘HR Best Practice’ in the Group Human Resources 2007 of Coca-Cola Sabco in top 3
- Successfully migrated HR management system from ERP to SAP 2007
Upon completion of this two-day training, participants are expected to:
- Have knowledge on key basics of conflicts
- Be able to identify key conflict style
- Develop key listening skills
- Learn how to use different types of questions for different scenarios
- Learn how to apply key principles of consultation in resolving conflicts
- Be able to generate different options
- Learn how to arrive at a win-win decision
Management of conflict in the workplace is probably one of the biggest challenges that we face in today's workplace. ‘Conflict’ is a normal part of life, it is sometimes beneficial and it is inevitable. This course is for everyone, especially from HR professionals to learn effective conflict management and resolution skills.
Course Detail
- Trainer :Chhuon Sereyvichet
- Class Start :24 May 2025
- Class End :25 May 2025
- Seat Availble :20 Seats
- Time : 08:00 - 05:00
- Fee :195 $
- Early Bird : 175 $
- venue :EDI-Hybrid
