The effective communication skills and Practice is such a powerful tool to accelerate the speed of movement of the organization. We build not only theory and just provide surface understanding to the trainees, but also offer deep insight practical experience sharing and practices from the real world from many industry practices. We ensure deep critical thinking beyond what a simple communication skills course is like. Our commitment is to enable every participant of the course to reflect through their everyday practice, associate themselves with their colleagues, line managers and their organization vision and mission to increase their core productivity within and across department functions. Our program is 50% class orientation and discussion, and the other 50% is the team work project which allows everyone in the team to apply their knowledge back into their daily work and develop changes in their communication mindset, pattern and ready to support one another in the team in order to achieve the organizational common goal.
1. Self-Introduction and Topic Orientation Lecture
2. Ice-Breaking Activity Lecture
3. Key Discussion
• Power of communication
• Functions of communication
• The communication process
• Communication flow
• Communication setings
• Communication networks
• Barriers to effective communication
• Key to successful communication skills
4. Video on Poor Communication and Teamwork Lecture
5. Power of communication Lecture
6. Functions of communication Lecture
7. The communication process with examples of old school communication flows and franchise business communication flows
8. Communication settings Lecture
9. Communication networks Lecture
10. Discussion and presentation on advantages and disadvantages of
G1: Functions of communication
G2: Communication process
G3: Communication flows
G4: Communication settings
G5: Communication network
11. Discussion on barriers to effective communication Discussion
Key to effective communication skills
• Listening skills
• Feedback skills
• Problem solving skills
• Email writing skills
12. Discussion on barriers to effective listening
13. Five steps to effective listening
14. Develop effective feedback skills
15. Problem solving skills
16. Discussion and presentation
• Email Communication skills
• Common email mistakes
• Poor subject line examples
• Effective email structures
• 4 parts of business email
• Tips for effective email communication
17. Video on effective communication and teamwork to Wrap-up Day 1
1. Group discussion and presentation
Group1: Listening skills
Group 2: Feedback skills
Group 3: Problem solving skills
Group 4: Email writing skills
2. Group Rehearsal
3. Sharing the best practices from each group
4. Wrap-up and the rule of 72 hours
5. Post Training Evaluation
6. Closing Remarks by (CEO/HR Manager)