Effective Business Operations Management

Operations management focuses on the effective planning, scheduling, and control of manufacturing and service entities. This course introduces students to a broad range of key issues in operations management.

Operations Management helps you to understand the role of OM in a firm and to develop abilities to structure and solve operations related problems. The course will empower you with skills to address important aspects of business operations including capacity, productivity, quality, and supply chain and operation manual development.

Course structure

The certificate course in Operations Management spent approximately 16 hours OR is offered a 2-day period. The course is based on a participatory, active learning approach, group discussions. An Action Guide for Operations Management, by Mr. Kong Samneang. Participants will receive a Certificate of Participation upon successful completion of the course. The maximum number of participants is 20. 

1.1. The Important of Operation Management

1.2. Function and Role in Operation Management

1.3. The Relationship of Operation Management and Other Department

1.4. Operation Management Strategies

1.5. Level of Operation Management

1.6. Principles of Operation Management

1.7.Types of Production and Production System

1.8.The biggest of Operation Management Challenges

1.9. Operation and Supply Chain

2.1. What is the operation Manual?

2.2. How to write standard Operation Procedure

2.3. Sample of Standard Operation Procedure

Kong Somneang

Chief Operation Officer of Westline Education Group

Mr. Kong Samneang has 15year experience in school management. He used to be a school principal, DGM (Deputy General Director of MingWey Group in Charge in company operation) and academic director at Westline Education Group.   
His Career Highlights: 

  • Teachers
  • Professor 
  • Director 
  • Chief Operation Officer
  • His Education: 
  • Bachelor Degree in science
  • MBA in management

Currently, Mr. Kong Samneang is a Chief Operation Officer of Westline Education Group. He is in charge of school operation, business growth, manage and lead administration department and school principals to implement schools’ operation activities to achieve schools’ objectives. Furthermore, he is in charge of operation manual developing (Standard operation procedure). 

After studying this course, trainees will be able to:

  • Define “operation and operation management”
  • Identify the roles and responsibilities of operation managers in different organizational contexts
  • Understand the connection between the operation department and other departments
  • Know how to set up operation strategies
  • Identify the challenges of operation management
  • Define the differences between operation and supply chain
  • Understand the various components of a supply chain and the need to configure them appropriately
  • Learn how to write operation manual (SOP: Standard Operation Procedure)

Those who are working in:

  • Operation part
  • Administration part
  • Production management
  • Operation manual developers

Course Detail

  • Trainer :Kong Somneang
  • Class Start :02 Mar 2024
  • Class End :03 Mar 2024
  • Seat Availble :25 Seats
  • Time : 08:00 - 17:00
  • Fee :290 $
  • Early Bird : 230 $
  • venue :Hotel / Restaurant