The advanced communication skills for upper-level management is a high level training which integrates powerful theories with practices in order to accelerate the effectiveness and efficiency which powers the communication competencies for higher level management. We engage trainees with well-known theories and practices through key significant aspects of highly strategic communication skills in public speaking, motivating and rewarding employees, analyzing and problem solving, negotiation and decision making. The class will be in 50% theories and 50% practices.
• Why Advanced Communication Important for Upper-Level Management?
• Public Speaking Skills
• Motivating and Rewarding Skills
• Analyzing and Problem-Solving Skills
• Negotiation Skills
• Decision Making Skills
• Case Study Analysis and Poster Presentation
• Levels of management
• Management structure
• Characteristics of organizations
• Effectiveness and efficiency of management
• Management functions
• Management roles
• Skills needed for managerial levels
• Advanced communication across all management structures
• Why strong public speaking skills are important for upper-level management
• 4 tips to powerful public speaking
• 9 effective strategies for public speaking skills
• Discussion and Preparation
• Public speaking demonstration on given topics
• Employees satisfaction survey questions
• Maslow’s hierarchy of needs theory
• Herzberg’s Two-Factor Theory
• McClelland’s Three-Needs Theory
• Goal Seting for employees
• Creating self-patiern for employees
• Expectancy Theory
• Motivation Theory
• Success Cycle Theory
• Creative thinking and critical thinking
• Analyzing and problem-solving process
• elements of complete problem-solving process
• Problem solving techniques
• Case study analysis and Poster Presentation
• Negotiation basis
• Negotiation techniques
• Video on negotiation scenario: Team Sales
• Puting into action (Discussion and present your choice of negotiation and role play
• What is decision making?
• Importance of decision making
• Decision making process
• Manager as decision maker
• Decision making in the management function
• Decision making styles
• How smart people make smart decision
• Case study analysis and poster presentation: Management analysis and decision making